Location: Bridgwater (Hybrid: 3 days office / 2 days home after probation)

Contract: Full Time, Permanent

Salary: £25,750.00

Hours: 37.5 hours per week between 8am and 5pm

Are you a natural problem-solver who loves turning a customer’s “help!” into a “thank you!”?

We are seeking a proactive and professional Aftercare Advisor to join a team that prides itself on service excellence. In this role, you aren’t just answering phones; you are a technical hero for both B2B and B2C customers, guiding them through everything from general product queries to technical troubleshooting and warranty claims.

Why you’ll love it here: You will join a company that values a positive, “can-do” approach and supports its staff through a collaborative environment. You’ll work closely with internal departments like Quality and Engineering, ensuring you always have the expertise you need to succeed.

What you’ll be doing:

• Be the Face of Support: Respond to queries across phone, email, and social media with a polite and professional touch.
• Project Manage the Fix: Establish warranty status and manage the order cycle to ensure customers receive parts within their expected timeframes.
• Coordinate the Experts: Liaise with third-party engineers to book visits and analyze their reports to find the best possible resolution.
• Continuous Improvement: We want your ideas! You’ll help identify ways to improve our service and provide feedback for continuous growth.

What you bring to the table:

• A high level of emotional maturity and a strong team-player spirit.
• Excellent communication skills with the ability to build rapport quickly.
• Great attention to detail and the ability to multi-task in a fast-paced environment.

________________________________________

How to Apply

To apply for either of these fantastic opportunities, please get in touch with Tanya:

01761 410433 | 07541 137482

Riverside Recruitment are acting as an employment agency in relation to this vacancy.