We’re recruiting for a Regional Service Manager to lead service operations across the Southwest for a well-established business within the building systems sector.
This role is about strong leadership, team development, and delivering exceptional customer experience. You’ll lead a regional team (SW), drive performance through KPIs, and play a key role in shaping a high-performing, customer-focused culture.
Benefits for the Regional Service Manager:
- Competitive Salary £44k – £50k
- £5-6k Annual Performance Bonus opportunity
- Company Car
- 25 days annual leave plus paid Birthday leave after 1 years’ service
- Company Pension scheme
- Enhanced Parental Leave
- Company Sick Pay
- Life Assurance scheme
- Employee Assistance Program to support health & wellbeing
- Free onsite parking
Key Responsibilities
· Lead, coach and develop regional teams, creating a high-performance, people-first culture
- Drive exceptional customer service standards, ensuring client satisfaction and retention
- Set, manage and track KPIs across performance, service delivery and sales
- Support employee development, performance management, and HR processes
- Build strong relationships with clients and internal stakeholders
- Identify opportunities to improve service delivery and increase revenue through upselling and retention
- Oversee operational performance including scheduling, efficiency, and service delivery
- Use data and reporting to drive decision-making and continuous improvement
About You
- Proven experience in a people management / leadership role (multi-site or regional preferred)
- Strong background in customer service-led environments
- Experience managing performance, development plans, and HR-related processes
- Confident setting and managing KPIs, targets, and team performance
- Commercially aware with experience supporting sales growth and service improvement
- Excellent communicator, able to build relationships at all levels
- Organised, proactive, and driven to improve both people and business performance
- Industry experience is beneficial but not essential
Why Apply
- Join a business that values people leadership and customer excellence
- High-impact regional role with autonomy
- Strong earning potential with bonus and company car
- Opportunity to shape team culture and performance
If you’re a strong people manager who thrives on developing teams, driving performance, and delivering great customer experiences, we’d love to hear from you.
If you would like further information, please contact Lorna on 07593 442926 / 01761 410433 or to apply send your CV to lorna@riversiderecruit.co.uk
Riverside Recruitment are acting as an employment agency in relation to this vacancy.
