Customer Service Advisor (Internal Retail) | Premium British Design Brand

Location: Bridgwater, Somerset (Hybrid flexibility after probation)

Salary: £25,000.00 per annum (Negotiable based on experience/skillset)

Hours: 37.5 per week | Permanent

The Brand: Where Innovation Meets Craftsmanship

Our client is a leading UK manufacturer specializing in high-end fixtures and fittings for luxury residential and commercial interiors. Known globally for combining timeless British heritage with cutting-edge, sustainable technology, their products are the “centerpiece” of landmark hotels and stylish homes worldwide.

They don’t just sell products; they design experiences. We are looking for a Customer Service Advisor who shares this passion for excellence and detail.

The Role: Elevating the Customer Journey

As part of the Internal Retail department, you will be the primary point of contact for retail and specification clients across the UK and Ireland. You’ll ensure that every interaction reflects the brand’s commitment to quality, care, and design excellence.

Key Responsibilities:

• Brand Ambassador: Act as the professional voice of the brand across email, phone, and social media with a focus on empathy and flair.
• Order Management: Own the full order cycle via ERP—from initial stock checks to final delivery updates.
• Logistics Liaison: Coordinate with couriers and internal supply chain teams to ensure seamless fulfillment.
• Problem Solving: Handle complex queries and complaints with a “solution-first” mindset, ensuring a premium resolution every time.
• Sales Support: Partner with the external sales team to monitor outstanding projects and provide timely updates to high-profile clients.
• Process Improvement: Contribute to root cause analysis to help the department maintain its gold-standard SLAs.

What You’ll Bring

• Communication: Exceptional verbal and written skills with a polished, professional tone.
• Accuracy: A high level of attention to detail—you understand that in luxury design, the little things matter.
• Proactivity: A confident, “can-do” approach with the ability to multitask in a fast-paced environment.
• Collaboration: A true team player who thrives on helping others succeed.

The Rewards

• Work-Life Balance: Hybrid working model (3 days in office / 2 days from home) once established.
• The “Kindness Guarantee”: Up to 3 paid volunteering days annually.
• Sustainability Focus: Join a company leading the way in eco-friendly packaging and water-saving innovation.
• Growth: Significant support for career development, including internal mobility and vocational training.
• Perks: Generous holiday allowance (with purchase options), Cycle to Work scheme, gym discounts, and 24/7 Employee Assistance.

How to Apply

If you are ready to represent a world-class brand that values its people as much as its products, we want to hear from you.

Apply today and help us deliver excellence, one customer at a time.

Contact Tanya at Riverside Recruitment:

Call: 01761 410433 | 07541 137482 Email: tanya@riversiderecruit.co.uk

Riverside Recruitment are acting as an employment agency in relation to this vacancy.