Customer Experience Advisor (Internal Retail dept) – Office based experience

Location: Bridgwater, Somerset (Hybrid after probation)

Hours: 37.5 per week, between 8am–5pm

Salary: £24,720 per annum, with potential for negotiation based on experience and skillset.

Start Date: ASAP – Interviews taking place towards the end of the month!

Contract: Permanent

Deadline for applications: 6th November

Be Part of a Design-Led British Brand!!

Join a leading UK brand specialising in high-quality fixtures and fittings for residential and commercial interiors — known for combining timeless craftsmanship with cutting-edge innovation. From luxury fittings to stylish accessories and furniture, our clients products are trusted in homes, hotels, and landmark spaces across the globe.

As a Customer Care Advisor, you’ll be at the heart of our client’s customer experience, supporting retail and specification clients across the UK and Ireland. You’ll help ensure every interaction reflects our commitment to quality, care, and design excellence.

What You’ll Be Doing

• Responding to customer queries across email, phone, and social media with professionalism and empathy
• Managing the full order cycle via ERP — from stock checks to delivery updates
• Liaising with couriers and keeping customers informed
• Handling complaints with care and efficiency
• Supporting the external sales team and collaborating with supply chain colleagues
• Monitoring outstanding projects and ensuring timely updates
• Identifying service improvement opportunities and contributing to root cause analysis
• Staying up to date with company procedures, customer contracts, and warranty terms
• Meeting departmental SLAs and taking on additional tasks as needed

What You’ll Bring

• Excellent verbal and written communication skills
• Strong initiative and multitasking ability
• A proactive, professional, and confident approach
• High attention to detail and accuracy
• A team player who thrives in a dynamic environment
• Flexibility to adapt to business needs

What You’ll Get

• Hybrid working “after probation” (3 days in office, 2 days from home)
• Generous holiday allowance with the option to purchase extra days
• Cycle to Work scheme and discounted gym membership
• Employee Assistance Programme offering 24/7 confidential support
• Kindness Guarantee – up to 3 paid volunteering days annually
• Career development support including internal mobility and vocational training
• Sustainability-focused culture – from eco-friendly packaging to water-saving product innovation

A Brand That Cares

They don’t just design beautiful interiors — they design experiences. Our client’s team is passionate about helping customers create spaces that reflect their personality, lifestyle, and values. If you’re ready to be part of a company that’s shaping the future of interior design, we’d love to hear from you.

Apply today and help us deliver excellence, one customer at a time – 01761 410433/07541 137482 or email tanya@riversiderecruit.co.uk

Riverside Recruitment are acting as an employment agency in relation to this vacancy.