Customer Experience Coordinator (Contracts Division)

Location: Bridgwater (Hybrid after probation: 3 days office / 2 days home)
Salary: £25,000 per annum
Hours: 37.5 hours per week (8am–5pm)
Contract: Permanent

About the Role:

Be Part of a Design-Led British Brand!!

Join a leading UK brand specialising in high-quality fixtures and fittings for residential and commercial interiors — known for combining timeless craftsmanship with cutting-edge innovation. From luxury fittings to stylish accessories and furniture, our clients’ products are trusted in homes, hotels, and landmark spaces across the globe.

Join our lovely client’s team as a Customer Experience Coordinator and play a vital role in supporting our Retail and Specification customers across the UK and Ireland. You’ll manage the full order cycle, pricing and quotation processes, and ensure exceptional service delivery.

Key Responsibilities:

• Respond promptly and professionally to customer queries via email, phone, and social media.
• Process and manage orders using our ERP system, ensuring timely delivery.
• Handle pricing and quotations accurately, including campaigns and claim-backs.
• Prepare professional quotation documents and presentations.
• Maintain strong relationships with internal teams and external customers.
• Manage complaints and resolve issues effectively.
• Stay informed on product ranges, building regulations, and compliance requirements.

Skills & Experience:

• Excellent communication and organisational skills.
• Strong attention to detail and problem-solving ability.
• Proficient in Microsoft Office and ERP systems.
• Customer service experience in a fast-paced environment.
• Positive, proactive attitude and ability to multitask.

Employee Benefits

• Cycle to Work Scheme – Purchase any bike with 25–39% discount and spread the cost over 12 months.
• Discounted Gym Membership – 25% off full membership at Kings Fitness and Leisure.
• Competitive Pension Scheme – Includes generous employer contributions.
• Generous Holiday Allowance – Plus option to buy 3 extra days annually.
• Employee Assistance Programme (Health Assured) – 24/7 confidential support for staff and immediate family.
• Share Save Scheme – Flexible way to buy shares over 3 years.
• Kindness Guarantee – Up to 3 extra paid days off for volunteering with charities.
• Career Development Opportunities – Internal vacancies and progression support
• Sustainability-focused culture – from eco-friendly packaging to water-saving product innovation
• A Brand That Cares

They don’t just design beautiful interiors — they design experiences. Our client’s team is passionate about helping customers create spaces that reflect their personality, lifestyle, and values. If you’re ready to be part of a company that’s shaping the future of interior design, we’d love to hear from you.

Apply today and help us deliver excellence, one customer at a time – 01761 410433/07541 137482 or email tanya@riversiderecruit.co.uk

Riverside Recruitment are acting as an employment agency in relation to this vacancy.