IT Support Technician

About this job

Job Title: IT Support Technician

Location: Farrington Gurney

Hours: Mon-Fri 8am-5pm (1 hour unpaid lunch break)

Contract: Permanent

Salary: £27,000.00 – £30,000.00 DOE

We have an opportunity for an office based full-time permanent IT Support Technician to join a rapid growing company. You will be the first point of contact for any IT and communications issues related to computer systems within the organisation that may arise. You are expected to troubleshoot, fix and repair problems with desktops, PC’s, laptops, phones and other IT equipment.

Although you will be based at Farrington Gurney, you will be expected to travel to other sites and offices within the business, therefore a driving license is necessary.

Responsibilities:

· Set up new hardware such as desktop PC’s, laptops and printers

· Set up new user accounts and profiles

· Establish and maintain good relationships with suppliers and business partners

· Perform regular updates and maintenance

· Help to maintain company software systems

· Escalate calls that require further support

· Provide support and training to users

· Assist with IT projects, including system upgrades and migrations

· Test and evaluate new technologies for potential implementation

· Log support calls

· Identify root problems

· Document technical issues and solutions

You must be able to communicate in a timely manner, have previous experience in a similar role and have an IT support qualification.

Riverside Recruitment are acting as an employment agency in relation to this vacancy.

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