Job Title: IT Support Technician
Location: Farrington Gurney
Hours: Mon-Fri 8am-5pm (1 hour unpaid lunch break)
Contract: Permanent
Salary: £27,000.00 – £30,000.00 DOE
We have an opportunity for an office based full-time permanent IT Support Technician to join a rapid growing company. You will be the first point of contact for any IT and communications issues related to computer systems within the organisation that may arise. You are expected to troubleshoot, fix and repair problems with desktops, PC’s, laptops, phones and other IT equipment.
Although you will be based at Farrington Gurney, you will be expected to travel to other sites and offices within the business, therefore a driving license is necessary.
Responsibilities:
· Set up new hardware such as desktop PC’s, laptops and printers
· Set up new user accounts and profiles
· Establish and maintain good relationships with suppliers and business partners
· Perform regular updates and maintenance
· Help to maintain company software systems
· Escalate calls that require further support
· Provide support and training to users
· Assist with IT projects, including system upgrades and migrations
· Test and evaluate new technologies for potential implementation
· Log support calls
· Identify root problems
· Document technical issues and solutions
You must be able to communicate in a timely manner, have previous experience in a similar role and have an IT support qualification.
Riverside Recruitment are acting as an employment agency in relation to this vacancy.
Riverside Recruitment
16 South Road, Midsomer Norton, Somerset BA3 2EZ
Licensed by the Gangmasters and Labour Abuse Authority, unique reference number RIVE0004.
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