Customer Service Administrator – Office based!

Temp to Perm – Full time, Permanent Contracts are offered by the client after 12 weeks.

Location: Frome, although some travel to the Radstock depot occasionally would also be required. – Must have own transport

Rate of pay: £10.50ph

Hours: Monday to Friday 8.30am to 5.00pm

1 hour unpaid break per day: Total of 65 minutes breaks per day (1 x 45 minute + 2 x 10 minutes for mid-morning/afternoon.

We are looking for an administrator to join a busy Customer Service office team, the right candidate will be proactive, helpful and keen to complete tasks efficiently and effectively, they will have an excellent eye for detail.

Duties will include

  • Dealing with a range of customer queries on a daily basis and handling anything from general enquiries to complaints – via various contact methods, Email, Calls & Live Chat
  • Manage large volumes of communications in a timely and professional manner (calls, emails, web chat)
  • Take ownership of issues and ensure satisfactory resolutions achieved with minimal escalations achieving right first time, every time
  • Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues
  • Carry out a range of processing tasks and handling of customer calls ensuring relevant productivity and quality measures are achieved for our customers in line with specified process and procedures.
  • Providing information about our products

You will need:

  • Flexible Approach to Work and work well under pressure
  • Good Attention To detail
  • Be confident
  • Experience of working in a customer service role
  • Have a polite Telephone Manner
  • Use Your own initiative to resolve queries
  • To work in a fast paced office environment
  • Excellent Organisational Skills & Time Management
  • Good Communication
  • Logical & Analytical

Desired Skills

  • Excellent IT Skills, Be Confident in the Microsoft suite of programmes, including Excel, Outlook & Word

For further information please contact Tanya by Call/Text or WhatsApp on 07541 137482

Riverside Recruitment are acting as an employment agency in relation to this vacancy.

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