We are currently recruiting for the following Job openings!

1 x Retail Customer Care Advisor (Contract is long term temp) – Salary – £24,720

1 x Retail Customer Care Advisor (Contract is fulltime, Perm from the outset) Salary – £24,720

1 x Contracts Customer Care Advisor (Contract is long term temp) – Salary – £25,000

1 x After Care Advisor (Contract is long term temp) – Salary – £25,750

All job openings are based within the Customer Care Department of a British Manufacturing company that produces high quality products, fittings, and accessories globally, located in Bridgwater!

Location: All vacancies are full time, ON-SITE office-based roles: Bridgwater, Somerset

Working hours: 37.5 hours per week, working hours are Mon to Fri, between the hours of 8am to 5pm (8-4.30 or 8.30-5)

Vacancies available: 4 as above

Please note – All vacancies that are advertised as long-term temp, as it stands it is not established on the duration of these roles, however there could be potential for these roles to becoming permanent later down the line. (It just cannot be guaranteed at this time)

OVERVIEW OF ALL ROLES:

The roles of Customer Aftercare Advisors – play a critical role in providing service excellence to B2B and B2C customers. – Provide support to their customers after purchase, with the after care of their products. Through a positive approach, you will troubleshoot/diagnose a cause of an issue over phone and emails and problem solve any queries whilst working with a strong sense of urgency and a high degree of accuracy. This role is an office-based customer service role working within the Customer Care Department of the business.

The roles of Customer Care Advisors (Retail or Contracts teams) – play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing support, ultimately building positive relationships and maintaining a positive customer experience.

The Retail Customer Care Advisors, Specific Role responsibilities are:

• Product Knowledge – Advisors need to be knowledgeable about the products and services offered by the company (Full training provided)
• Sales Support – They may assist customers with placing orders, finding items, and making purchases.
• Processing customer orders
• Returns and Exchanges: handle any returns, exchanges, or any other relatable issues.
• Providing Recommendations – Advisors can provide personalized product recommendations based on customer needs.

The Contracts Customer Care Advisors, Specific Role responsibilities are:

• Customer Contract Management – Responsible for managing customer contracts, including renewals, amendments, and terminations.
• Policy Guidance – provide guidance on company policies and procedures related to contracts.
• Customer Onboarding – Advisors may assist new customers with onboarding and setting up their accounts.
• Liaising with other departments or third parties to resolve any customer issues.

The Aftercare Advisors, Specific Role responsibilities are:

• Providing support related to warranty, repairs, and upgrades.
• Offering technical support and guidance to customers.
• Managing customer expectations and ensuring a positive after-sales experience

Skills & Experience for all Roles:

• Customer Service experience
• Excellent verbal and written communication skills and Competent in Microsoft Office
• Polite, friendly, and professional
• Have high levels of empathy.
• Attention to detail and Organisation skills.
• Ability to build rapport via phone & email
• Problem-solving and analytical skills

Benefits:

• Generous holiday allowance (25 days + public holidays) – with the option to buy up to 3 more days per holiday year!
• Share Save Scheme
• Hybrid Working
• Free Employee Assistance Program (with 24-hour support)
• Generous employer pension contributions (up to 9% matched)
• Life cover of up to 7x salary
• Discounted gym membership
• Cycle To work scheme

Any Further info please feel free to contact: Tanya on 01761 410433 or email tanya@riversiderecruit.co.uk

Riverside Recruitment are acting as an employment agency in relation to this vacancy.