Administration / Service Coordinator

About this job

Location: Midsomer Norton, Radstock

Hours: Monday to Friday 8.30 – 5.00pm (30 minute lunch)

Rate of Pay: £24,960k pa (+ company bonus)

Contract: Permanent

Our client is a specialist within their field, supplying a national service, fitting, installation and repair of their world-renowned products. Being the UK subsidiary, they offer a complete range of products and this is backed up by comprehensive project management experience, a highly trained technical department and sales team.

The Job

We have an exciting opportunity for a driven responsible individual who can support, assist and multi-task with ease. This is a varied role and would be ideally suited to an individual who can adapt easily with change, be super organised and enjoys delivering great customer care. This role will provide on-going customer support liaising with technicians ensuring client demands are met within a timely fashion.

The Role includes:

  • Logging new service calls/customer liaison via in-house system
  • Daily planning of your allocated service technicians
  • Housekeeping of database, sites, equipment etc
  • Customer Care / Updating on their open/ongoing repairs or orders
  • Liaising with colleagues
  • General administrative duties as required


  • Previous experience of working in a varied administrative role in a busy environment
  • A good working knowledge of the MS Excel, Word and Outlook
  • Professional and courteous telephone manner with ability to build strong relationships
  • Good communication and teamworking skills are essential
  • The ability to work in a fast paced environment and meet tight deadlines
  • Highly organised with the ability to prioritise workloads

Riverside Recruitment are acting as an employment agency in relation to this vacancy

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